Nemeshop is an online Beauty Store based in Miami, FL. We have been in the beauty business for over a decade, offering a curated selection of high-quality beauty brands. We provide access to authentic products for customers in the United States and Latin America.
Are your products authentic?
Yes! We guarantee that all our products are 100% authentic and sourced directly from trusted brands and authorized distributors.
Which countries do you ship to?
We currently ship within the continental United States (excluding P.O. Boxes. Not including Alaska, Hawaii and USA Territory such as Puerto Rico) and to several Latin American countries, including Chile, Peru, Brazil, Ecuador and Mexico.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. (Please note that the 'Track My Order' feature is only available for shipments within the continental USA. For orders being shipped to Chile, Brazil, Peru, Ecuador, and Mexico, the courier will regularly notify the Nemeshop team about the status of your package.)
What are the shipping costs and delivery times?
Shipping costs vary depending on your location. Delivery times are 3 to 7 business days within the United States and 7 to 15 business days for Latin American countries. You can find more details on our Shipping Policy page.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Check our Payment Methods page for the full list.
Can I return or exchange a product?
Yes, we offer a hassle-free return policy within 30 days of receiving your order. Products must be completely sealed, unused, unopened, unaltered, with all of their components and in their original packaging to be eligible for a refund.
How do I initiate a return or exchange?
To initiate a return or exchange, contact our Customer Service team at ventas@nemeshop.com or send us a Whatsapp text at +1 (786) 444-7733 with your order number and reason for the return. We will guide you through the process. We are here to assist you Monday through Friday from 9am to 6pm EDT. (Customer Support services is ont available Saturday through Sunday and on U.S holidays. If you have an inquiry kindly send us an email and we will respond when we are operative again).
Do you offer international shipping?
Yes, we currently offer our products to Chile, Mexico, Brazil, Ecuador and Peru.
What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect product, please contact our Customer Service team within 72 hours of receiving your order. We will arrange for a replacement or refund as soon as possible.
Do you offer discounts or promotions?
Yes! We regularly offer promotions and discounts. Be sure to follow us on social media to stay updated on the latest deals.
Can I cancel/modify my order?
You can cancel your order or modify if it hasn’t been processed yet. If your order has already been processed/shipped, we will be unable to cancel or modify your order. Please contact our customer service as soon as possible to check the status of your order and request cancellation/modification.
How can I contact customer service?
You can contact our customer service team by:
Visiting www.nemeshop.com for a live chat with one of our Beauty Experts.
We are here to assist you Monday through Friday from 9am to 6pm EDT. (Customer Support services is ont available Saturday through Sunday and on U.S holidays. If you have an inquiry kindly send us an email and we will respond when we are operative again).
