Shipping policy

Nemeshop

U.S., Chile, Brazil, Ecuador, Peru, Mexico

ventas@nemeshop.com

+1 (786) 444-7733

7220 NW 31st St, Miami, FL 33122

 

Nemeshop Shipping Policy

 

Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.

 

WITHIN THE CONTINENTAL U.S.

 

SHIPPING RANGE

 

- States: We offer shipping only to the 48 contiguous states in the United States. Not including P.O. Boxes. Not including Alaska, Hawaii and USA Territories such as Puerto Rico.

 

SHIPPING COSTS

 

- Within the U.S.: All shipping costs are the customer’s responsibility and are calculated by the courier considering the shipping location and the weight and measurements of the package. In the event that your item(s) is/are not available, you will be notified by email.

- No Hidden Fees: All costs are clearly stated at checkout.

 

ORDER PROCESSING TIME

 

- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

- Last Order Time: 5pm (GMT-4) Eastern Daylight Time (Miami, Florida).

- Weekend and Holiday Orders: Orders placed on weekends or on Holidays are processed the next business day.

 

TRANSIT TIME

 

- Estimated Delivery Time: 5-7 business days.

- Business Days: Shipments occur from Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

 

SHIPPING PROCESS

 

- Reliable Courier Services: We ship via UPS, FedEx and USPS.

- Insured Shipments: All shipments are insured. Contact our customer service in case of loss or damage during transit.

 

TRACKING INSTRUCTIONS

 

- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.

- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.

- Questions: Our support team is ready to assist with any questions about tracking your order.

 

MISSING/DAMAGED ITEMS PROCEDURE

 

- Reporting Missing Items: Contact our customer service within 30 days of receiving your package via ventas@nemeshop.com, or via WhatsApp text at + 1 (786) 444-7733. We are here to assist you Monday through Friday from 9am to 6pm EDT. (Customer Support services is not available Saturday through Sunday and on U.S holidays. If you have an inquiry kindly send us an email and we will respond when we are operative again).

- Damaged Items: If your order has arrived damaged, please contact our customer service team at ventas@nemeshop.com within 72 hours of receiving your package. You must retain damaged items until our customer service team has filed a claim with the carrier. If you throw away the item, we will not be able to honor the claim or issue any adjustments, including credit.

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

 

ORDER CANCELLATIONS/MODIFICATIONS

 

- To facilitate timely processing of your order, we are unable to cancel or make any changes to orders once they have been shipped. Select your items carefully and verify the accuracy of all email addresses and shipping details, including apartment number, street number and name, city, state and zip code. We are not responsible for incorrect information entered at checkout.

 

RETURN POLICY

 

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: The package must be in the same condition as it was sent: Completely sealed, untouched, unopened, in its original packaging, without signs of damage and/or alterations/modifications made to the packaging.

Must include all packing material and extras such as blank warranty cards, tags or gifts.

In the case of gift boxes, sets or collections that include more than one item: every single item included in the box must be present and in perfect condition (completely sealed, unopened, with no signs of usage or modifications/alterations of any kind) to qualify for a full refund.

In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in perfect condition (completely sealed, unopened, with no signs of usage or modifications/alterations of any kind) to qualify for a full refund.

- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Nemeshop will cover the return shipping costs.

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method. Shipping costs are non-refundable and returns are subject to a 20% Restocking Fee which will be deducted from your refund.

 

RESTOCKING FEE

- Restocking Fee: At Nemeshop, we apply a 20% restocking fee on returned items. This fee helps cover the costs associated with inspecting, processing, and restocking the merchandise. Please note that this fee will be deducted from your total refund, along with any applicable shipping costs. We recommend reviewing your order carefully before making a purchase to avoid unnecessary returns and associated fees.

RETURN DELIVERY COSTS

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

- For Customer Remorse: The complete cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

 

INTERNATIONAL.

SHIPPING RANGE

 

- States: We offer shipping to Chile, Ecuador, Mexico, Brazil and Peru.

 

PRODUCT IMPORTATION

 

Our goal is to offer the countries we ship to the possibility to access the same products they would in the U.S. However, the products may be subject to verification by local customs or other authorities with jurisdiction over imported goods, which may result in an obligation to make an additional import payment as determined by the local authorities, or require other import procedures. If this happens, it is recommended to contact Nemeshop’s Customer Service as soon as possible to report the situation. Products imported to Latin American countries may have limitations regarding the number of units that can be purchased, the maximum import value, and the weight of the products, which will be described in this policy.

 

SHIPPING COSTS

 

- Within the U.S.: All shipping costs are the customer’s responsibility and are calculated by the courier considering the shipping location and the weight and measurements of the package. In the event that your item(s) is/are not available, you will be notified by email.

- Duties and Taxes: On Nemeshop, we market our products directly to customers, who act as importers and the final recipients of the products. The price of the products you can import on Nemeshop includes import fees such as duties, tariffs, taxes, and other applicable charges as determined by your country’s customs regulations. These charges are not negotiable and are the responsibility of the customer, and they will be added to your final checkout balance.

Nemeshop does not have control over these charges, as they vary by country. Any applicable duties or taxes will need to be paid by the customer to clear customs and receive the package.

We recommend checking with your local customs office for more information on the fees applicable to your order.

 

ORDER PROCESSING TIME

 

- Processing Time: Orders are processed within 1-2 business days, Monday to Friday.

- Last Order Time: 5pm (GMT-4) Eastern Daylight Time (Miami, Florida).

- Weekend and Holiday Orders: Orders placed on weekends or on Holidays are processed the next business day.

 

TRANSIT TIME

 

- Estimated Delivery Time: 7-14 business days.

- Business Days: Shipments occur from Monday to Friday.

- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

 

TRACKING INSTRUCTIONS

 

- Our ‘Track my Order’ feature is currently unavailable for International orders. For orders being shipped to Chile, Brazil, Peru, Ecuador, and Mexico, the courier will regularly notify the Nemeshop team about the status of your package.

 

If you would like to inquire about the status of your order, feel free to contact us at ventas@nemeshop.com or call us at +1 (786)-444-7733. We’re here to assist you Monday through Friday, from 9am to 6pm EDT. (Customer Service is not available on weekends and holidays. Leave us an email and we will respond when we are operative).

 

MISSING/DAMAGED ITEMS PROCEDURE

 

- Reporting Missing Items: Contact our customer service within 30 days of receiving your package via ventas@nemeshop.com, or via WhatsApp text at + 1 (786) 444-7733. We are here to assist you Monday through Friday from 9am to 6pm EDT. (Customer Support services is not available Saturday through Sunday and on U.S holidays. If you have an inquiry kindly send us an email and we will respond when we are operative again).

- Damaged Items: If your order has arrived damaged, please contact our customer service team at ventas@nemeshop.com within 72 hours of receiving your package. You must retain damaged items until our customer service team has filed a claim with the carrier. If you throw away the item, we will not be able to honor the claim or issue any adjustments, including credit.

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

 

ORDER CANCELLATIONS/MODIFICATIONS

 

- To facilitate timely processing of your order, we are unable to cancel or make any changes to orders once they have been shipped. Select your items carefully and verify the accuracy of all email addresses and shipping details, including apartment number, street number and name, city, state and zip code. We are not responsible for incorrect information entered at checkout.

 

RETURN POLICY

 

- Returns: Returns are accepted within 30 days of receiving your order.

- Conditions for Returns: The package must be in the same condition as it was sent: Completely sealed, untouched, unopened, in its original packaging, without signs of damage and/or alterations/modifications made to the packaging.

Must include all packing material and extras such as blank warranty cards, tags or gifts.

In the case of gift boxes, sets or collections that include more than one item: every single item included in the box must be present and in perfect condition (completely sealed, unopened, with no signs of usage or modifications/alterations of any kind) to qualify for a full refund.

In the event of a refund on a purchase that received a free gift, the gift must be returned as well and must be in perfect condition (completely sealed, unopened, with no signs of usage or modifications/alterations of any kind) to qualify for a full refund.

- Costs: Return shipping costs are the responsibility of the customer unless the item is defective or not as described. In such cases, Nemeshop will cover the return shipping costs.

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method. Shipping costs are non-refundable and returns are subject to a 20% Restocking Fee which will be deducted from your refund.

 

RESTOCKING FEE

- Restocking Fee: At Nemeshop, we apply a 20% restocking fee on returned items. This fee helps cover the costs associated with inspecting, processing, and restocking the merchandise. Please note that this fee will be deducted from your total refund, along with any applicable shipping costs. We recommend reviewing your order carefully before making a purchase to avoid unnecessary returns and associated fees.

RETURN DELIVERY COSTS

- For Defective Products: No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.

- For Customer Remorse: The complete cost of return delivery will be charged to the customer. This applies when the customer purchased the wrong product, the item does not fit, or they no longer want the item.

FOR SHIPMENTS TO BRAZIL:

• Duties, import taxes, and other fees will apply.

• The maximum commercial value is $3000 per day and $150,000 per year.

• The standard order handling time is 1-2 business days.

• The time it takes the carrier to deliver a product to a customer is 7-14 business days.

FOR SHIPMENTS TO ECUADOR:

All products that weigh less than 4kg and cost less than 400 USD can enter without paying taxes. Maximum of 1600 USD per year per identity document.

• The standard order handling time is 1-2 business days.

• The time it takes the carrier to deliver a product to a customer is 7-14 business days.

FOR SHIPMENTS TO MEXICO:

• Vitamins and supplements must be purchased separately.

• Duties, import taxes, and other fees will apply.

• The maximum commercial value is $1000.

• The standard order handling time is 1-2 business days.

• The time it takes the carrier to deliver a product to a customer is 7-14 business days.

FOR SHIPMENTS TO PERU:

Packages with a product value less than 200 USD are exempt from taxes up to 3 times per year per ID document.

• The standard order handling time is 1-2 business days.

• The time it takes the carrier to deliver a product to a customer is 7-14 business days.